Terry Kaufman

Ray and Terry are awesome . Honest and very professional/caring. I will only ever buy Jeeps for the rest of my life

I have been buying vehicles from Monroe Dodge/Jeep/Ram for 16 years, from our first car as newlyweds to minivans as our family grew. You can tell that they are a family business as they have always treated us like family. Very honest and not pushy. When it’s time for a new vehicle we still shop around Monroe, Wayne, Macomb, Oakland, Lenawee, and Washtenaw Counties for the best price and every time Monroe Dodge gets us the best price by a significant amount. On more than one occasion we were able to get the top-of-the-line vehicle model for the same price as some dealerships were trying to get us in to the base model. Great dealership! Update! I recently purchased a new Dodge Durango and the passenger side B pillar trim flew off on the expressway. I noticed several other Durango‘s with the exact same issue driving on the road, identifying it as a manufacture defect. Attempting to go through the warranty department for several months with no luck, Terry from the service department said he had enough with the warranty department because it was taking so long and they said they would cover the cost of the replacement ($400+) . True old school customer service, top notch. Thank you Terry, our family really appreciates it.

I can't even begin to say how grateful I am of Kelsie, Austin and Terry there. They went above and beyond to help me get my 2019 Chrysler Pacifica fixed and running better than it ever has. I would recommend this place a 1000 times over !! I would also like to shout out denise over in sales. She is absolutely amazing makes sure she listens to everything you need and goes above and beyond to get you into a new vehicle as smooth as possible !! I can't thank you guys enough !!!

I want to start by saying I did not purchase my vehicle here but I wish I had! I purchased a vehicle from a small lot in Toledo...it broke down after 34days!! Total engine failure...what brought me to Monroe Dodge Superstore was they honored the aftermarket warranty I purchased with my vehicle! And thank goodness I chose them!! Though the process was not easy short or seamless they handled every issue with grace and kindness! They not only rebuilt my engine and got me back on the road they did it at a fraction of what I originally anticipated it costing and got the warranty to actually pay their fair share and handled it all on their end. I can't thank them enough, I didn't even make the purchase there and they took care of me far better than the lot I got it from. I can't say enough great things about this place I know for certain my next purchase will be with them!! Thanks especially to Jamie and Terry and the team who worked endlessly on my engine! You guys are all amazing! Happy New Year!

Took my Grand Cherokee in for service on 09/02/2025. Got call same day what the technician had found and that it was under warranty. And that I would have my Jeep the next day. This is the 6th vehicle I have purchased from them. I always get treated great when my wife and I go to this dealership. From the Chad the salesman to Terry the service manager. I also find that the parts department is well stocked, and the prices are competitive. I would recommend them for all your jeep, ram, chrysler, dodge needs.

Over the years as an active and retired Chrysler Exec I depended upon the Suoerstore to keep my company car on the road. Since retirement I trusted Terry Kaufman to be the one person to keep my car on the road. I found over the past few months I not only had him in my corner managing the repairs on my Jeep Wagoneer2 but I now had Kelsie Hanley and Austin who I can trust with my car. They'll write up the order, personally follow it up, and best of all report to the customer the current status of the repair. Kelsie and Austin really do what they said they'd do. Terry has a couple of young "Keepers" on his team. Ask for their help when you write up your service request. THERES NOTHING LIKE A JEEP. FOO FOO WANNABIES DON'T DO IT. KIP IN

Terry from service an amazing guy !!